Shipping Policy
Effective Date: February 24, 2025
At Conapownie, we are committed to delivering your order in a timely and efficient manner. Below is an overview of our shipping policy, which details the shipping methods, delivery times, and costs associated with your purchases. Please read carefully to ensure you understand our procedures and guidelines.
1. Shipping Locations
We offer shipping to a variety of domestic and international destinations. Currently, we ship to the United States and select international locations. For international orders, customs duties, taxes, and any additional shipping fees may apply and are the responsibility of the customer.
2. Shipping Methods
We offer several shipping options to meet your needs, including:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (Next business day)
The available shipping methods for your order will be presented during the checkout process, and the corresponding shipping costs will be calculated based on your location and selected shipping method.
3. Shipping Charges
Shipping charges are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed at checkout before you confirm your order. We periodically offer free shipping promotions for certain orders; please refer to our website or subscribe to our newsletter for updates on free shipping offers.
4. Order Processing Time
All orders are processed within 1-2 business days after receipt of payment. Please note that orders are only processed on business days (Monday to Friday, excluding holidays). If you place an order during the weekend or on a holiday, it will be processed on the next business day.
5. Delivery Timeframes
- Domestic Orders (within the United States): Delivery times for standard shipping typically range from 5-7 business days. Expedited and overnight options are available for faster delivery.
- International Orders: Delivery times for international orders vary depending on the destination and customs clearance. Generally, international orders may take between 7-14 business days or longer depending on your location and local postal services.
Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or postal delays.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number or have trouble tracking your order, please contact us at info@conapownie.com for assistance.
7. Shipping Restrictions
We are unable to ship to P.O. Box addresses, APO/FPO addresses, or certain remote locations. If we encounter any issues with shipping to your address, we will contact you directly to discuss alternative shipping options.
8. International Shipping Duties and Taxes
For international orders, please be aware that customs duties, taxes, and other fees may be charged upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout. We recommend checking with your local customs office to determine the potential charges before placing an international order.
9. Shipping Delays
While we strive to ensure that your order arrives promptly, we cannot be held responsible for delays caused by factors outside our control, such as natural disasters, strikes, or unforeseen issues with the postal service. We will notify you of any significant delays and work to resolve the issue as quickly as possible.
10. Lost or Damaged Shipments
If your order is lost, stolen, or damaged during transit, please contact us immediately at info@conapownie.com or (808) 965-9592. We will assist you in filing a claim with the shipping carrier and help resolve the issue. Please retain the packaging and any relevant documentation for proof of damage when contacting us.
11. Customer Service
If you have any questions or concerns regarding shipping, or need assistance with tracking or delivery issues, please do not hesitate to contact us:
- Email: info@conapownie.com
- Phone: (808) 965-9592
- Address: 12-7045 Wehelauniu St, Pahoa, Hawaii
Thank you for choosing Conapownie! We are dedicated to providing you with the best shipping experience possible and ensuring your order arrives safely and promptly.